Serving: Harrison, Marion, Gregg, Panola, Cass, Upshur, & Rusk Counties
Request Healthcare Records from Marshall Hospice of East Texas
To request an electronic or paper copy of your health care records from this agency you can do one of the following:
· Call our office at 903-923-8154
· Visit our office at 111 East Burleson Street Marshall, Texas 75670
We will provide a copy, or a summary, of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
If you feel we have violated your rights, you can file a complaint with our agency by one of the following ways:
· Call our office at 903-923-8154 and ask to speak to our Privacy Officer Brandon White or email bwhite@mhetx.com
· Call our office at 903-923-8154 and ask to speak to our Director of Nurses Amanda Plemmons or email amyhre@mhetx.com
· Visit our office at 111 East Burleson Street Marshall, Texas 75670
To contact the Texas Health and Human Service Commission by phone, email, fax and letter: Complaint Hotline: 1-800-458-9858 (open 7am-7pm Monday - Friday)
E-mail: crscomplaints @hhscdads.state.tx.us
Fax: (512) 438-2724 or (512) 438-2722
Mail: HHSC-Consumer Rights and Services-Complaint Intake
Mail Code E249
P.O. Box 149030
Austin, Texas 78714-9030
Or online with the Office of the Texas Attorney General online at: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint